What can we do when a conversation is going really wrong, in the heat of the moment? This week, we look at de-escalating conflict. How can we notice when a conversation is getting out of control, and how can we turn it back around?
Plus: conflict by text/social media, and what happens when someone doesn’t listen.
How I survived workplace bullying: https://www.youtube.com/watch?v=YmRKlZEXVQM
Acas website for advice on workplace rights and grievance procedures: www.acas.org.uk
And the Acas helpline: 0300 123 1100